Scope and responsible party

This privacy policy applies to the Plasma Consumables website, including pages relating to plasma consumables by torch series, parts by type, bulk packs, refill subscription, life guides, the Kempton Park trade counter, and contact enquiries. The website operator is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401.

For purposes of this website, personal information is handled in connection with product enquiries, stock-related requests, trade counter enquiries, and general communication submitted through our contact form. This policy applies to information provided by visitors, customers, and representatives of businesses dealing with Plasma Consumables.

Information we collect

We collect personal information that is reasonably necessary to conduct business, answer enquiries, prepare quotations where requested, and arrange supply-related administration. The information collected depends on what you choose to submit and how you interact with the site.

Name and surname
Business name
Contact details such as email address and telephone number
Delivery town, province, or trade counter collection preference
Product enquiry details, including torch series and consumable type
Messages and records submitted through our contact form
Basic website usage data collected through server logs or analytics tools

Where you provide information on behalf of another person or company, you are responsible for ensuring that you are entitled to share that information.

How personal information is used

Personal information is used for lawful business purposes connected to the sale of plasma consumables only. We do not use submitted information for unrelated purposes, and we do not sell personal information to third parties.

To identify the torch series or part type you are asking about
To prepare pricing, availability, and order-related information
To arrange courier dispatch or trade counter collection where applicable
To manage refill subscription administration where requested
To keep internal records of enquiries, orders, and communication
To improve site performance, page relevance, and service administration
To meet legal and regulatory obligations

If consent is required for a specific use, it will be requested in the appropriate context. You may object to certain processing where POPIA gives that right, subject to any lawful basis for continued processing.

Disclosure to third parties

Personal information may be shared only where this is reasonably necessary for business operations or required by law. Any sharing is limited to the information needed for the relevant purpose.

This may include courier companies, payment or accounting service providers, website hosting or technical service providers, and professional advisers where necessary for compliance or dispute handling. Information may also be disclosed where a court order, statutory duty, or lawful request from a public authority requires it.

We do not disclose personal information for unrelated third-party marketing.

Storage, security and retention

Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, alteration, or destruction. No internet transmission or electronic storage method can be guaranteed as completely secure, but appropriate safeguards are applied in relation to the nature of the information held.

Access controls for authorised personnel only
Password protection and standard system security measures
Restricted use of enquiry and customer records
Record retention only for as long as reasonably necessary or legally required

Information is retained for the period needed to manage enquiries, orders, legal obligations, tax and accounting records, and legitimate business record keeping. When information is no longer required, it is deleted, destroyed, or de-identified where reasonably practicable.

Your rights under POPIA

Subject to POPIA and any other applicable law, you may request access to personal information held about you, ask for correction of inaccurate information, object to certain processing, or request deletion where there is no lawful basis to retain the information. You may also withdraw consent where processing relies on consent, although this will not affect processing already carried out lawfully.

Requests relating to personal information may be submitted through our contact form. We may need to verify identity before acting on a request, and certain requests may be limited where legal duties or legitimate grounds apply.

This policy may be updated from time to time to reflect legal, operational, or website changes. The current version published on this site applies from the date of posting.